FAQ

Can I Return My Order?

At HeyLou, your happiness is our top priority. We want you to love your purchase, but if for any reason you’re not completely satisfied, please reach out to us—we’re here to help!

We gladly accept returns within 15 days of receiving your order. If you are unhappy with your purchase or if something just isn't quite right, please contact us at heyloukc@gmail.com. We’ll do our best to make it right and ensure you're happy with your experience.

To be eligible for a return, items must be unworn, unwashed, and in their original condition. Once your return is received, we will issue store credit for the full value of your purchase, so you can find something that’s perfect for you.

What Payment Methods Do You Accept?

American Express, Apply Pay, Discover, MasterCard, Shop, Google Pay, PayPal, Venmo, Visa

How Long Will It Take To Ship My Order?

Your order will be in the mail withing 2 business days.  Shipping times vary depending on method chosen at checkout.